DarkTrafficIQ Support

Contact Channels

• General support: support@trafficiq.ai
• Privacy and data requests: privacy@trafficiq.ai
• Legal: legal@trafficiq.ai
• In-app:Settings → Support → Submit a Ticket

We aim to respond to support tickets within 2 business days (Monday–Friday, excluding U.S. holidays). Paid subscribers receive priority handling.

Before You Contact Us

Please have the following ready:

• Your account email address
• Device model and OS version
• App version (via Settings → About)
• A description of the issue, including any error messages and the timestamp
• Screenshots or screen recordings if applicable

Common Topics

Sign-in / Account Recovery

• Use the “Forgot password?” link on the sign-in screen to reset your password.
• Apple Sign-In users can set a password in Settings → Account → Set Password.
• If you’re not receiving your email verification code, check your spam folder, wait 60 seconds, then request a new code.

Subscriptions & Billing

• Subscriptions are managed through Apple or Google, not directly through HACC.
• iOS: Settings → [name] → Subscriptions → DarkTrafficIQ
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions
• Refund requests must be submitted to Apple or Google Play directly.
• Use the “Restore Purchases” option in-app if your subscription is not reflected after reinstalling.

Push Notifications

• Verify that notification permissions are enabled in your device settings.
• In-app toggle: Settings → Notifications.
• Reinstalling the app refreshes push-notification tokens if alerts have stopped arriving.

Account Deletion

See our dedicated Account Deletion page for full details, including the 60-day grace period.

Security Reporting

To report a security vulnerability in DarkTrafficIQ or any HACC system, email security@trafficiq.ai. Please do not publicly disclose the issue until we have had a reasonable opportunity to investigate and remediate.

Mailing Address